Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

View survey results infographic

What’s working well:

• Likelihood to visit again next season = 8.84 / 10
• Likelihood to recommend PINES = 8.28 / 10
• Overall satisfaction with Pines = 7.86 / 10
• Ease of access to get in and out of the facility = 8.5 / 10
• Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

• Opening hours
• Kiosk offering and presentation
• Cleanliness and presentation
• Access

Download infographic

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!